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What's new?
What's new?
Here you will find the latest information and updates.
We are opened on the 26th of December
We are opened on the 26th of December
Quite a lot of you have asked about our working hours during Christmas.
Quite a lot of you have asked about our working hours during Christmas.
Here are the opening times for those days. In December you will get a sign with the holidays opening times to display on the window.
Here are the opening times for those days. In December you will get a sign with the holidays opening times to display on the window.
This will be updated if the NHS changes anything.
Please note: Saturday, 26th December 2026 falls on a normal contractual working day and is therefore considered part of your pharmacy’s core opening hours.
Additionally you can start wearing Christmas jumpers on the 14th of December up until Christmas day.
New branch nhs email - solely to use with titan
New branch nhs email - solely to use with titan
Each branch should soon receive some information on the branch nhs shared mail box with details for the new nhs email to use with titan please inform Daniel when you receive it.
Each branch should soon receive some information on the branch nhs shared mail box with details for the new nhs email to use with titan please inform Daniel when you receive it.
Operational - Quick Links
Operational - Quick Links
HR & Compliance Quick Links
HR & Compliance Quick Links
Weekly Fire Alarm
Next Fire Drill to be done between 12th-13th January (all branches)
New Health and Safety Risk Assessments - Digital version - to be done by managers.
New Health and Safety Risk Assessments - Digital version - to be done by managers.
Risk Assessments and Inspections to be done by Operations Manager - Digital version
Risk Assessments and Inspections to be done by Operations Manager - Digital version
Mandatory Audit
Mandatory Audit
Complete by the 21/09/2026
Complete by the 21/09/2026
Please complete the audit before flu season starts
Summary: Pharmacy First Clinical Pathways Audit (2026/27)
Summary: Pharmacy First Clinical Pathways Audit (2026/27)
The 2026/27 Pharmacy Quality Scheme (PQS) requires all contractors completing Domain 2: Professional Practice to carry out a clinical audit reviewing the quality of Pharmacy First clinical pathways consultations. These consultations form a major part of community pharmacy practice, with pharmacists assessing patients, screening for red flags, making treatment decisions and providing safety‑netting advice.
As clinical responsibility expands—particularly with independent prescribing becoming standard from 2026—the audit supports professional assurance, competence, and consistent high‑quality clinical record‑keeping. It combines record review, structured reflection, and a peer discussion with a buddy pharmacist.
The audit examines whether consultation records clearly document:
Why the patient met the pathway criteria
What was found during assessment
The rationale for the treatment decision
The safety‑netting advice provided
It also measures how often safeguarding concerns were recorded.
Pharmacies must review a minimum of 10 unique patient consultations undertaken between 1 April 2026 and 31 March 2027, completed prospectively or retrospectively. Data is submitted via Manage Your Service (MYS), and the peer discussion must be completed by 31 March 2027.
The completed audit form (Parts A & C) is submitted to NHS England; Part B (reflection and peer discussion) is retained in the pharmacy until 31 March 2030.
Goal of the Audit
Goal of the Audit
To evaluate and improve the quality, completeness, and consistency of clinical records for Pharmacy First consultations, ensuring they meet defined standards, support safe clinical practice, and strengthen professional reflection and peer learning.
prn02557-ii-pharmacy-quality-scheme-26-27-clinical-services-audit-data-collection-and-analysis-form.pdfBranch Websites
Branch Websites
Please note the websites still are being worked on and should be released to the public early September. All pharmacists must sign all deltera PGDs as the website is connected to the deltera booking system.
Please note the websites still are being worked on and should be released to the public early September. All pharmacists must sign all deltera PGDs as the website is connected to the deltera booking system.
Newby - newbypharmacy.co.uk
Aberdeen Walk - aberdeenwalkpharmacy.co.uk
Eastfield - eastfield-pharmacy.co.uk
TA Burley - burleypharmacy.co.uk
BA Whittle - bawhittlepharmacy.co.uk
Morrill - morrillpharmacy.co.uk
Please every member of staff needs to do the ELFH training for data security awareness by the 30th of June
Please every member of staff needs to do the ELFH training for data security awareness by the 30th of June
Mandatory Training for All Branches
Mandatory Training for All Branches
Announcement - Performance reviews and improvement plans
Announcement - Performance reviews and improvement plans
Performance review and improvement plan for underperforming branches.pdf
Step one Click on Enhanced DBS Application
Step two - type SCARBHC48528 on organisation reference and leave organisation code empty then follow all the required steps
NHS MANDATORY DBS CHECK
NHS MANDATORY DBS CHECK
https://www.matrixscreening.com/care/
Click on the link to start the DBS Application. Needs to be done by the end of the week.
British Association of Dermatologists shingles leaflet.pdfBritish Association of Dermatologists shingles leaflet
PQS - AMR Audit - from 26th Jan - 28th Feb
PQS - AMR Audit - from 26th Jan - 28th Feb
Respiratory Tract Infection Leaflet.pdfPRN02044-pqs-2526-antimicrobial-stewardship-clinical-audit-data-collection-form-1 (1).docxSore-throat-clinical-pathway.pdfAnnoucement - Important
Annoucement - Important
Please print and read
Staff Gesture Policy – Use of Petty Cash for Flowers_Gifts (3).pdfScam Emails - About data protection
Scam Emails - About data protection
Update: Speculative GDPR breach claims targeting pharmacies (15th April 2026)
We are aware of emails and messages being sent to pharmacies that claim a data security breach has occurred, sometimes suggesting that the pharmacy is at risk of investigation or legal action.
In some cases, these messages purport to come from patients or members of the public who allege that personal data was submitted online or mishandled. However, there have been examples where the individual has had no genuine prior interaction with the pharmacy. Some approaches may be linked to speculative or “no win, no fee” activity.
Pharmacies should remain cautious, verify the source of any such messages, and avoid sharing information unless they are confident the request is legitimate. Where appropriate, LPCs may be able to advise if they have seen similar examples locally. Suspicious messages can be marked as spam to help reduce similar campaigns over time.
This should be distinguished from genuine information governance enquiries from real patients, which should continue to be handled appropriately and professionally in line with existing practice.
Community pharmacy owners are encouraged to continue working through their Data Security and Protection Toolkit. This supports pharmacy teams to review and confirm appropriate data security arrangements and the handling of information. The Toolkit must be submitted by the end of June 2026, but there are clear benefits to com
MenB-vaccine-eligibility-criteria-guide-v1-12th-July-2026.pdfPrivate Flu Consent form
Private Flu form.pdfPlease print a copy for each consultation room and fridge
Please print a copy for each consultation room and fridge
Train your staff on what to do in case of anaphylaxis of a patient
Anaphylaxis_algorithm_2021.pdfRefractory_anaphylaxis_algorithm_2021.pdfUKHSA_13647_Which_Flu_poster_2026-2027_05_WEB.pdfUKHSA_13755_Which_COVID-19_vaccine_poster_-_Autumn_2026_04_WEB.pdfAnaphylaxis-telephone-card-2023-24.pdfNew Phoenix Gateway to order stock replacing previous website
New Phoenix Gateway to order stock replacing previous website
You can find the new gateway here:
and the emails associated with the accounts are:
Aberdeen walk - aberdeenwalkpharmacy@scarboroughhealthcare.co.uk
Eastfield - eastfieldpharmacy@scarboroughhealthcare.co.uk
Willerby - admin@willerbyrx.co.uk
Morrill - morrillpharmacy@yahoo.co.uk
BA Whittle - info@bawhittlepharmacy.co.uk
TA Burley - burleypharmacy@yahoo.com
login and reset the password to the ones you want to use.
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